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Frequently Asked Questions
about reloTrack

ReloTrack is designed to assist in the relocation of industrial assets by providing a comprehensive system for tracking, storing, and managing information about the parts of assets during dismantling and shipment.

Stakeholders in an industrial relocation process can use this platform. This can be dimantlers who disassemble a factory to pack and ship to another location. Also assemblers who will receive industrial assets can use this platform to aid the process of rebuilding their factory in its new location. Besides, project managers, sellers, and buyers of such industrial assets can supervise their project progress while utilizing the tools on reloTrack to streamline their paperwork.

Dismantlers can create parts, packages or containers for each asset and its components, assign QR codes to them, and scan these codes to update their status throughout the relocation process. The app facilitates organization and tracking through hierarchies of parts. Assemblers can use the web or mobile app to use the dismantling documentation. Each part, package, or container is identifiable with their associated QR-Code. Assemblers can utilize the app to streamline their reassembly project according to the documentation created by dismantlers.

You can create your reloTrack account by visiting this link and registering with a valid mobile phone number.

The relotrack Android and iOS apps will soon be available on Google Play and the App Store.

There is a free-forever plan available for organizations to explore the app's features and functionalities

The pricing plan includes monthly subscriptions for storage and maintenance of asset data. Organizations can choose the subscription tier that best suits their needs and automatically process payments at the end of each billing cycle.

Data security is a top priority. The app employs robust encryption protocols and follows best practices to ensure the confidentiality and integrity of the stored information.

Yes, the app supports collaboration among multiple users within an organization. Team members can be granted different levels of access and permissions based on their roles and responsibilities.

A constant internet connection is required to use the software, therefore offline use is not possible.

For customer support, visit the Support page for more detail. Alternatively, you can reach out to us via support@relotrack.io or phone.

Admins can create new projects via mobile or web app. Make sure you are in the right organization, then:

In the Web Application:
navigate to your organizations projects page (it's a subdomain of relotrack.io, for example yourcompanyname.relotrack.io/projects) and click on the "+" button in the open projects windows. Then enter project information in their relevant fields.

In the Android App:
click on the "+" button on the lower right of your smartphone display.Then enter project information in their relevant fields.

Available only in Web Application

1. As the project admin, go to the project selection page.
2. Select the QR code icon in the bottom left corner of the project list.
3. Enter the number of QR codes you need to generate and click the check mark icon.
4. The download option will appear.
5. Select the download option to download the requested number of QR codes in a zip file.

Only available on the Android app

Tap on the desired part/package/container, and at the bottom of the screen, select the "Assign QR" option. Finally, scan the QR code that you have attached to the part, package, or container to assign the QR code to that specific item.
Note: You can change the assigned QR code at any time.

Only available on the Android app

By swiping the screen to the left and selecting the "Tap to Scan" option, you can scan the desired item and view its information and details.

In the Web Application:
1. On the project selection page, click on your name in the top right corner.
2. Select the "View Profile" option.
3. In the sidebar on the left side of the profile page, you can change your avatar, name, last name, email, mobile number, and office number by selecting gear icon on them.
4. You can also change your login password on this page.

In the Android App:
1. Swipe left to open the navigation drawer.
2. Tap on your name in the bottom left corner to open the profile page.
3. On the profile page, you can change your avatar, name, last name, email, mobile number, and office number by selecting gear icon on them.
4. You cannot change your login password in android app.

Note:
In both the web application and the Android app, you will need to verify your new mobile number and email address after changing them.

1. Go to your profile page in the web application or Android app.
2. At the bottom of the page in Skills and Certifications section, select the + button.
3. Enter the skill or the certificate you have in the Input field.
4. Tap or click on check mark icon to save your information.

Available only in Web Application

1. In the web application, click on your name in the top right corner and select the "Organization Profile" option.
2. On this page, you can add or edit your organization's logo, name, address, email, phone number, and a brief description by clicking on the gear icon in the left sidebar.
3. You can also add your organization's documents and certifications by clicking on the "+" button in the respective section.
4. On this page, you can also view your active projects.

In the Web Application:
1. In the main hub of your project, select the Parts/Packages tab from the tabs at the top.
2. On the page, click the + icon in the lower left corner of the sidebar.
3. A new sidebar will appear on the right. In this section, you can add the following information about the part/package:
Name, Description, Dimensions, Weight and QR code status for the part/package.
4. Click the check mark icon in each section to save the information for the new part/package and create it.

In the Android App:
1. In your project, select the Parts/Packages tab from the tabs at the bottom of the screen.
2. On the Parts/Packages screen, tap the + icon in the lower right corner.
3. You will be directed to the Create Part/Package screen. Here you can add the following information about the part/package:
Name, Description, Dimensions, Weight and QR code status for the part/package.
4. Tap the check mark icon to save the information and create the new part/package.

In the Web Application:
1. In the main hub of your project, select the Containers tab from the tabs at the top.
2. On the page, click the + icon in the lower left corner of the sidebar.
3. A new menu will appear on the right side where you can enter complete information about the container that will carry the parts and packages.
4. In the left menu section "Details", you can upload transportation documents such as CMR.
5. In the box below "Details", you can add parts or packages to the corresponding container by clicking on the gear icon and selecting the parts or packages.
6. Once the container loading is complete, you can select the "Done" option in the "Loading progress state" section.
7. You can also take pictures of your containers and upload them in this section.

In the Android App:
1. In your project, select the Containers tab from the tabs at the bottom of the screen.
2. On the Containers screen, tap the + icon in the lower right corner.
3. You will be directed to the Create Containers screen. Here Here you can enter complete information about the container that will carry the parts and packages.
4. Tap the check mark icon to save the information and create the new container.
5. After selecting the container you created, five options will appear in the bottom menu of the page. These menus include:

Details: This section provides detailed information about the selected container.
Add part/package by scanning QR code: This option allows you to add parts or packages to the container by scanning their QR codes.
Camera: This feature enables you to take a picture of the container.
Gallery: This section displays a gallery of photos taken of the container.
Add documents: This option allows you to add documents such as the CMR to the container.

Once you've created a container, you can use these options to manage it. You can add items to the container by scanning their QR codes, take pictures of the container for reference, view these pictures, and add important documents related to the shipment.

Available only in Web Application

1. Log in to your account using your credentials.
2. Go to the Plans page. Select one of our three plans based on your organization's needs.
3. Fill out the form:
Enter your organization's email address
Provide your organization's name
Choose a unique subdomain for your organization.
4. Verify your email:
Check your inbox for a verification email from us, Click the manage payment/view invoice in the email to continue.
5. Complete the payment (if applicable)
You will be redirected to Stripe for payment, For the "Free Forever" plan, only a valid card is required for verification. Once payment is complete, you'll be taken to your organization's dashboard.

Available only in Web Application

1. Log in to your account using your credentials.
2. Click on your usernamein the top right corner.
3. A menu will appear. Select "Organizations" from this menu.
4. A modal will open displaying a list of your organizations.
5. Click on the specific organization you want to access. You will be redirected to its corresponding subdomain.

Available only in Web Application

1. Log in to your account using your credentials.
2. Check the notification icon located in the bottom right corner of the page. If you have any pending organization invitations, you will see them here.
3. Review and respond to invitations. You can either accept or decline the invitation.
4. Access accepted organizations. Once you accept an invitation, the organization will appear in your "Organizations" menu, allowing you to access it.

Available only in Web Application

1. Log in as an admin and access the specific project you want to add new member.
2. Go to the Summary section and look for the search box at the bottom of the page.
For existing members: If the person you want to add is already a member of your organization, search for their name and select their desired role within the project.
For new members: If the person is not currently a member, enter their mobile number, choose their role, and click the "+" button to send them an invitation.
3. Invitation and acceptance: The invited person will receive a notification. Once they accept the invitation, they will be added to the project. If they decline, you will receive a notification.

Available only in Web Application

1. Log in as an admin and navigate to the "Organization profile" section and Select the "People" tab.
2. Here, you can view a complete list of all organization members. You can also use the search function to find specific individuals.
3. To see members grouped by the projects they're involved in, use the "Group by project" filter.

Available only in Web Application

1. Log in as an admin and navigate to the "Organization profile" section and Select the "Stats" tab.
2. In the Stats section, you can view various metrics such as the total number of projects, active subscriptions, the due date for your next subscription payment, and the remaining number of QR codes.

As a project admin, by swiping left on the screen, the remaining storage and QR codes will be displayed at the top.

Available only in Web Application

1. Log in as an admin and navigate to the "Organization profile" section and Select the "Administration" tab.
2. in "Change Plan" section you can upgrade or downgrade your plan.
3. To manage your billing, select the "Manage your payment" option. You will be redirected to the Stripe website where you can view your invoices and change your credit card information.

The number of QR codes required for the project = Number of parts + packages + containers

Available only in Web Application

1. Log in as an admin and navigate to the "Organization profile" section and Select the "Administration" tab.
2. On this page, choose the option "Cancel your plan".

NOTE: Please note that after canceling your plan, you will no longer have access to any part of the application. After canceling your plan, you will have approximately 120 days to download your organization's data. After 120 days, all your data will be deleted from our servers.

If you need to temporarily suspend your organization, use Hibernation mode. You can reactivate it anytime. To enable this feature, navigate to the Administration tab within your Organization Profile.

When an organization is hibernated, it enters a Read-Only state. This means you can access all projects data, but you are unable to edit or modify any information.

While the organization is in the process of terminating (either by their request or because of failed payment), people can only see the control panel and export their data. They can’t see anything else

Available only in Web Application

indicators
These indicators show the progress percentage of your project in specific areas.
Dismantled: This indicator shows what percentage of your machinery have been dismantled.
Packed: This indicator shows what percentage of the dismantled parts have been packed.
Loaded: This indicator shows what percentage of your packages have been loaded into the shipping container.

In simpler terms: These indicators provide a visual representation of how far along your project is in terms of taking apart machinery, packaging the parts, and preparing them for shipping.

Available only in Web Application

By selecting the desired container and clicking on the icon in the "Details" section, you will be directed to the packing list form page.
On this page, you can generate a packing list for the container by filling in the required information.

Notifications